Yes, to select countries. All international customers will pay for shipping, a handling fee, and are responsible for any import duties that may be incurred. All international orders are final sale.

Yes, we insure every order at no cost to you. If your order is lost, stolen, delivered and not received, received with the wrong item, or damaged you can file a claim to replace (or refund) your items.

Claims must be filed within 5 days of being marked as delivered. If the order has been lost in transit, your claim must be filed within 30 days of the last check-in on your order tracking.

Any more questions? Reach out.

If items are in stock, please allow 1-2 business days to ship.

Made to order pieces will be ready to ship in 5-8 weeks.

Product releases ship 5-8 weeks after event end date.

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with authenticity card, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@houseofsaylor.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Made to Order
Made to order/ Pre-order pieces cannot be canceled. These pieces will follow the same 14 day return policy.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on anniversary sale items or gift cards. All international orders are final sale, we cannot accept returns or exchanges.

Exchanges
If you would like to exchange your piece please contact returns@houseofsaylor.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at returns@houseofsaylor.com.